Returns & refunds

Each piece is made by hand over many hours, so we take great care that it reaches you perfectly.

Damaged or wrong item

If your order arrives damaged, defective or different from what you ordered, contact our support team within 7 days of delivery on WhatsApp or email. Please share an unboxing video (recorded while opening the parcel) and photos of the item and packaging. We need the video to raise a claim with the courier. We'll send a free replacement or give you a full refund, whichever you prefer.

Change of mind

Because every piece is handmade in small batches, we can't accept returns for change of mind. Please check sizes and colours before ordering, and message us on WhatsApp if you're unsure.

Custom pieces

Custom and personalised bouquets are made just for you, so they can't be returned unless they arrive damaged or different from what we agreed.

Handmade variations

Small differences in shade, size or shape between the photos and your piece are a natural part of handmade work, not a defect. That's what makes your piece one of a kind.

Refunds

Approved refunds go back to your original payment method within 5–7 business days. For cash-on-delivery orders, we refund by UPI or bank transfer.